Product Deliveries for Active Vendors:
Delivery Hours - Tuesday through Friday - 9am - 4pm
Invoices must be sent to the buying team account manager at least 24 hours before delivery at a minimum. 48 hours notice is preferred for a fluid and successful relationship and will result in priority scheduling for deliveries.
After an order has been placed the vendor is expected to schedule a date and time of delivery for each store using our web based Delivery Scheduling Calendar Portal (web links will be provided at time of order).
Our delivery schedule fills up quickly and the sooner a vendor locks down a delivery date and time the better. Our schedule is usually full 24 to 48 hours out. Sending an invoice but not scheduling a delivery will result in the delivery being rejected.
Rejecting a manifest or line item is our fix for any issues which need correction including but not limited to: failure in giving enough notice on delivery, not forwarding the invoice ahead of time, and/or having over $100 worth of mistakes on an invoice/manifest.
Issues occur all the time and any rejection for correctable issues will not be viewed as a failure of the vendor. Please correct the issues and reschedule through our delivery scheduling portal at the vendor’s earliest convenience.
Delivery drivers and sales representatives are expected to be professional in their behaviour and speech throughout their time in our stores and while interacting with our staff.
Good communication solves all problems. Please communicate with the stores as you experience delays and shifts to delivery timelines.
Sample Drops for Prospective Vendors:
Hours for vendor sample delivery - Tuesday & Wednesday 10am - 2pm
Samples will be rejected unless they are categorized as 'Vendor Samples' in traceability, manifested to the store in which the drop off is occurring, and/or are not packaged in actual shelf ready sealed vendor/brand packaging with all required LCB regulatory information.
Sample feedback can take 2 to 4 weeks.
Receiving feedback for samples is not guaranteed.
Meeting with the buying team during a sample drop is not guaranteed.
Positive feedback on samples is not a commitment to buy product.
In the event that samples were approved for purchase the entire process from dropping off samples to placing product on a shelf may take up to 2 months.
If a vendor hasn’t received feedback on samples after 3 weeks, then we are not interested at that time, but situations change and the vendor is welcome to drop off fresh samples at a later time.
Successful vendors will typically have the following characteristics:
Product that is priced accurately according to its value
Professional communication that is not overly frequent
Persistence without being pushy
Unsuccessful vendors tend to do the following types of things:
Calling the store and requesting their brand as if they are a customer before or after the sample drop
Pitching to the budtenders while they are working with customers at the front counter
Attempting to communicate with the store, staff, or buying team aggressively either in person, over email, or on the phone