Product Deliveries for Active Vendors:

    • Delivery Hours - Tuesday through Friday - 10am - 4pm sharp
    • Invoices must be sent to orders@higherleaf.com and/or the Buying Team account manager at least 24 hours before delivery or the manifest will be rejected. We are never in a hurry for product or deliveries. Rejecting a manifest or item is our fix for any issues which needs correction.
    • Our delivery schedule fills up quickly and the sooner a vendor locks down a delivery date and time the better. 
    • Please indicate if the manifest/invoice is set for an AM or PM delivery time
    • Sending an invoice close to the end of the business day is not a guarantee for a spot on the delivery schedule for the next day. (e.g. sending an invoice at 4:50pm will not lock down a delivery slot for the following day)
    • Delivery drivers may have to wait up to 30 minutes for acceptance if there is a queue for deliveries
    • Vendors attempting to drop off orders at both of our Eastside stores will not have enough time to make it from one store to another if delivering to the first store after 3 pm.
    • If the inventory team discovers more than $100 in errors on an invoice/manifest it will be rejected until the issues are resolved
    • Issues occur all the time and any rejection for correctable issues will not be viewed as a failure of the vendor. Please correct the issues and reschedule at the vendor's earliest convenience
    • Good communication solves all problems

     

    Sample Drops for Prospective Vendors:

    • Hours for delivery - Tuesday & Wednesday 10am - 2pm. All other delivery attempts outside of these times will be rejected
    • Samples must be categorized as 'Vendor Samples' in traceability or they will be rejected
    • Samples must be manifested to the correct store where the drop off will occur
    • Product sample must be delivered in its actual shelf-ready, sealed vendor/brand packaging
    • Sample feedback can take up to 1 to 3 weeks. Feedback is not guaranteed.
    • Purchasing of approved or well-reviewed products/brands may take up to 2 months, as any new brands being brought into the store will be replacing brands that are not up for repurchase. This is not always a quick process. 
    • Vendors that have the best luck of getting on to our shelves have picked our stores and remain diligent in dropping off new samples every few weeks without being pushy or burdensome.
    • Seedy salesmanship is obvious and an immediate rejection (e.g. calling the store pretending to be a customer and requesting the brand before or after the sample drop, pitching to the budtenders while they are working with customers, or calling the store or buying team in an aggressive fashion)
    • Vendors who have the most success of getting on our shelves are honest and self-aware